Refund policy

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Busy Bokkies — Return & Refund Policy

At Busy Bokkies, we want you and your little ones to love your purchase. If things don’t go quite as planned, our return policy is here to help, fully aligned with the South African Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).

1. "Change of Mind" Returns (Cooling-Off Period)

If you bought an item online or via direct marketing and have simply had a change of heart, South African law protects your right to return it under the following conditions:

  • The 7-Day Online Window (ECTA Section 44): For all online purchases, you have a 7-day cooling-off period from the date you receive the goods to cancel your purchase and request a return.
  • The 5-Day Direct Marketing Window (CPA Section 16): If we contacted you directly to market a product and you purchased it as a result, you have 5 business days from delivery to return it.
  • Condition of the Goods: To qualify for a change-of-mind refund, the items must be completely unused, in their original packaging, and in a resalable condition.
  • Return Shipping Costs: In accordance with Section 44 of ECTA, the direct cost and risk of returning the goods for a change-of-mind return rests entirely with the customer.
  • Exclusions: We cannot accept "change of mind" returns on items made to order, personalized goods, or items excluded for public health and hygiene reasons (such as intimate apparel or opened baby hygiene products).

2. Defective, Damaged, or Unsuitable Goods

If an item you bought from Busy Bokkies turns out to be defective, faulty, or doesn't match what you ordered, you are protected by the CPA's Automatic 6-Month Implied Warranty (Section 56).

  • The 6-Month Statutory Warranty: If your item fails, breaks, or exhibits a material defect within 6 months of delivery, you have the legal right to return it.
  • Your Choice of the "Three R's": Under South African law, if a product is genuinely defective within this 6-month window, the customer chooses whether they want a:
    1. Refund
    2. Replacement
    3. Repair
  • Return Shipping Costs: For defective or incorrect items, Busy Bokkies will pick up the item or cover the return shipping costs.
  • Inspection Clause: We reserve the right to inspect the item to confirm the defect before issuing a refund or replacement. This warranty does not cover damage caused by normal wear and tear, abuse, negligence, or failing to follow product care instructions.
  • Three-Month Repair Warranty: If you choose to have an item repaired, that specific repair is legally warrantied for 3 months. If the same fault returns or a new defect pops up in that time, we will automatically replace it or refund you.

3. How to Log a Return

To start your return process, please contact our team:

  • Email: [ info@busybokkies.co.za ]
  • Please include: Your order number, the reason for the return, and photographs if the item arrived damaged or defective.

4. Processing Your Refund

Once your return is received and inspected by our team, we will process your refund.

  • Approved refunds will be credited back to your original method of payment.
  • Refunds are typically processed within 15 business days of us receiving your cancellation/returned item, as required by law.